Instructions for pet owners

1. Download the app

Download the free Viivi Health app for your smartphone:

If you have an Apple phone, download the application HERE

If you have an Android phone, download the application HERE

If you want to connect via PC, you do not need to download the application. Please note that it is easier to show your pet’s ailments to the vet through a cellphone.

2. Log on to telemedicine session.

Just before the session starts, you will receive the following text message:

Apple phone user:

Do not open the link in the message above, but write down the PIN code (6 digits).

Open the previously downloaded Viivi Health app.

When prompted for the PIN number, enter the number above.

Please also choose whether you want to follow the instructions in English or Finnish.

You will be prompted to allow camera use. Select “Yes”.

Android phone user:

Click on the link you received via SMS and select “browse”.

Click on the link to Viivi Health.

You’ll see questions “Allow Viivi Health to record audio” and “Allow Viivi Health to take photos and videos.” Answer both questions with “Allow”.

Computer user:

Open the link you received via SMS on your computer

You will be prompted to allow camera use. Select “Yes”. If you only want to chat without a picture, select “No”